Last updated: November 7, 2025

This Delivery and Access Policy explains how you will receive access to courses and educational content, as well as the shipping terms for any physical products. This policy is part of our Terms and Conditions and should be read alongside our main Terms: https://izomelearning.com/terms-and-conditions/

Digital Course Access and Delivery

For all digital courses, online programs, and e-learning content:

• Instant Access: You will receive immediate access to your purchased course upon successful payment confirmation
• Access Duration: Course access is typically provided for the lifetime of the course, unless otherwise specified at the time of purchase
• Platform Access: Courses can be accessed through our website at https://www.izomelearning.com/ using your registered account
• Device Compatibility: Courses can be accessed on desktop computers, laptops, tablets, and mobile devices with internet connectivity
• Email Confirmation: You will receive an email confirmation with course access details within a few minutes of purchase
• Download Options: Some courses may offer downloadable resources, PDFs, or materials for offline access

Account Setup and Access Issues

If you experience any issues accessing your courses:

• Verify that you are logged in with the correct email address used during purchase
• Check your spam/junk folder for the confirmation email
• Clear your browser cache and cookies, then try logging in again
• Ensure you have a stable internet connection
• Try accessing the platform from a different browser or device
• Contact our support team at contact@izomelearning.com if problems persist - we typically respond within 24 hours

Subscription Services

For subscription-based access:

• Access is granted immediately upon subscription activation
• You will retain access to all subscription content for the duration of your active subscription
• Subscriptions auto-renew unless cancelled before the renewal date
• Upon cancellation, access continues until the end of the current billing period
• Manage your subscription settings in your account dashboard

Physical Product Shipping (Books, Kits, Materials)

For physical educational products, books, learning kits, or materials:

Shipping Within India

We ship physical products across India using trusted courier partners. Estimated delivery times:

• ST Courier (within Tamil Nadu): 2-3 business days
• DTDC: 3-5 business days
• Delhivery: 4-6 business days
• Trackon: 5-7 business days
• India Post: 7-10 business days

Note: Delivery times are estimates and may vary based on location, weather conditions, courier availability, and local holidays. Remote or rural areas may experience longer delivery times.

Shipping Charges

Shipping charges vary based on:

• Product weight and dimensions
• Delivery location (metro cities vs. remote areas)
• Selected courier service
• Order value (free shipping may be available on orders above a certain amount)

Exact shipping costs will be calculated and displayed at checkout before you complete your purchase.

Order Processing and Dispatch

For physical products:

• Orders are typically processed within 1-2 business days
• You will receive an order confirmation email immediately after purchase
• A shipping confirmation with tracking information will be sent once your order is dispatched
• Track your order using the tracking number provided via email
• Orders placed on weekends or public holidays will be processed on the next business day

Shipping Address

Please ensure your shipping address is accurate and complete:

• Include a valid phone number for delivery coordination
• Provide complete address with landmark if applicable
• Verify pincode and city/state information
• We cannot modify the shipping address once the order has been dispatched
• Contact us immediately if you need to update your address before dispatch

International Shipping

Currently, we do not offer international shipping for physical products. However:

• Digital courses and online content are accessible worldwide
• International students can enroll in all online courses and programs
• We are working to expand international shipping options in the future

Failed Delivery Attempts

If delivery attempts fail due to:

• Incorrect or incomplete address provided
• Recipient unavailable after multiple attempts
• Refusal to accept the package

The package will be returned to us. You may be responsible for return shipping charges and redelivery fees if you wish to have the item reshipped.

Damaged or Lost Shipments

In the rare event that your package is damaged or lost:

• Contact us immediately at contact@izomelearning.com with your order number
• Provide photos of damaged packaging and products if applicable
• We will investigate with the courier partner and arrange for replacement or refund
• Do not discard damaged packaging until the claim is resolved

Order Tracking

Once your order ships, you will receive:

• Tracking number via email and SMS
• Courier partner details
• Expected delivery date
• Real-time tracking updates (available through courier website)

Questions About Returns?

For information about returning products or requesting refunds, please review our Refund and Cancellation Policy: https://izomelearning.com/refund-policy/

Contact Us

If you have any questions about course access, delivery, or shipping:

Email: contact@izomelearning.com
Our support team is available to assist you with any delivery-related inquiries.